Payment Policy

Last updated: May 5, 2025

At The Lenity, we aim to provide a secure, flexible, and convenient payment experience for all our customers. This Payment Policy outlines the accepted payment methods, billing terms, and security measures we follow.

1. Accepted Payment Methods

We currently accept the following payment options:

  • American Express (AMEX)
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna (Buy Now, Pay Later)
  • Maestro
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

All payments must be made in full at the time of purchase unless using a supported “Buy Now, Pay Later” service like Klarna.

2. Payment Security

Your security is our priority.

  • All transactions are processed through secure and encrypted payment gateways
  • We do not store or have access to your full card details
  • Payments are protected using industry-standard SSL (Secure Socket Layer) technology

This ensures that your personal and financial information remains safe at all times.

3. Billing Information

Customers are responsible for providing accurate billing details, including:

  • Full name
  • Billing address
  • Payment details

Incorrect or incomplete information may result in delays or order cancellation.

4. Payment Authorization

  • All payments are subject to authorization and verification by your payment provider
  • If your payment is declined, the order will not be processed
  • The Lenity is not responsible for any fees or charges applied by your bank or payment provider

5. Currency

All transactions are processed in British Pounds Sterling (GBP £).

If you are using an international card, your bank may apply currency conversion fees.

6. Klarna (Buy Now, Pay Later)

We offer Klarna as a flexible payment option:

  • Split payments into installments
  • Pay later options (subject to approval)

Klarna payments are governed by Klarna’s own terms and conditions. Customers are encouraged to review Klarna’s policies before selecting this option.

7. Fraud Prevention

To protect our customers and business:

  • Orders may be flagged for additional verification
  • We reserve the right to cancel any order suspected of fraud or unauthorized activity
  • Customers may be contacted to verify their identity if required.

8. Order Confirmation

Once payment is successfully completed:

  • You will receive an order confirmation email
  • If you do not receive confirmation, please contact our support team

9. Contact Us

If you have any questions regarding payments, please contact us:

Email: support@thelenity.com
Phone: +44 7460 741535
Business Hours: Monday – Friday (9:00 AM – 5:00 PM GMT)

10. Additional Notes

  • The Lenity reserves the right to update this Payment Policy at any time
  • Any changes will be reflected on this page

Thank you for shopping with The Lenity.